Our Policy

This policy applies to all customers with purchases and orders.

Custom Order Policy

Orders must be placed 7 days in advance. Accepting an order comes down to our availability on the desired date. Last-minute orders will be considered based on availability. For custom orders, a 50% non-refundable deposit is due when the order is placed. The remaining balance is due 3-5 days prior to the order due date, depending on the size of your order.

Changes to Orders

Any change must be submitted by phone or email no later than 5 days prior to the scheduled pick up date. All changes are subject to price increases and availability. There will be no changes to the design within less than 5 days from the scheduled event date.

Matching Colors

We make every possible effort to match event, wedding or picture colors but are not able to ensure the exact shade or lighting and sight may affect color.

Dark Colors Disclaimer

Dark food coloring on desserts has the potential to stain linens, clothing, furniture, teeth and skin upon contact. The Conche Studio cannot be held liable for issues resulting from my choice of dark color(s). The Studio will strive to accurately match color choices, however some color tones, especially but not excluded to, deep reds, vibrant blues, and violet tones, may not make an exact match due to the natural base colors of cake, frosting and decorating ingredients. Deep colors require a significant amount of food coloring, which may adversely affect the flavor and quality of desserts.

Chocolate Policy

All products are the responsibility of the customer once it leaves our Studio. We are not responsible for any damage occurring to the chocolates during transportation, set-up or any time thereafter. For custom orders, your order will not be placed until we receive payment.

It's the client's responsibility to ensure that the chocolates will be kept in an area that is climate controlled to ensure that they remain intact and retain their original condition. Extremely high temperatures and humidity may affect the condition of the chocolate.

All sales are final. If you believe there was an error on our end, please reach out to us immediately so we may evaluate the concern.

Refund Policy

Due to the perishable nature of our products, we do not offer returns/exchanges/refunds unless an unintended mistake was made by The Conche Studio (missing or damaged treat). All products are the responsibility of the customer once it leaves our Studio. We are not responsible for any damage occurring to the cake during transportation, set-up or any time thereafter. In this case please contact us immediately upon receipt of your order. All sales are final. There are no refunds for custom orders, completed orders and deposits. If you believe there was an error on our end, please reach out to us immediately so we may evaluate the concern.

Cancellation Policy

We bake every order from scratch, customized specifically for your unique requests (flavors, colors, designs, quantities, etc.). Therefore, once the product is made, we are generally unable to use it for any other purpose and cannot offer a cancellation or refund. In some circumstances, if your order is not already in production, we may be able to offer a refund or delay your order to a future delivery date. We will do our best to accommodate any changes. Please note that if your order is already in production, we are unable to accommodate your cancellation or offer a refund.

Allergen Warning

The Conche Chocolate and Cake Studio is a facility that uses products containing Soy, Dairy, Eggs, Wheat, Sesame, Tree Nuts (Hazelnuts, Almonds), and Peanuts. Please be aware that our food may contain or come into contact with these common allergens. If you have a food allergy please notify our pastry team so we can take the appropriate measures to fill your order.

Stand Rentals

Rentals are available upon request for dessert orders that exceed $500 at a fee of $50 with a $200 refundable deposit upon return. We allow one week past the event date for return to receive the full deposit back. The client is responsible to return the stand The deposit will also be used to cover any damages that may occur.

Cake Care

It's the client's responsibility to ensure that the cake will be set up in an area that is climate controlled to ensure that the cake, desserts or chocolates remains intact and retains its original condition. Extremely high temperature and humidity may affect the condition of the cake or products.

For a wedding cake with more than two tiers, there are no wedding cake pickups, deliveries are required.

Chocolate Care

Contact

Speak with a pastry team member so we can best assist you in accommodating any changes to your order.

Call 703-779-1800 or use our contact form.

SMS Terms of Service & Privacy Policy

The Conche SMS Terms of Service

By opting in to receive SMS messages from The Conche Restaurant (“The Conche,” “we,” “us”), you agree to these SMS Terms.

Program Description

The Conche texts may include reservation confirmations and reminders, waitlist and availability alerts, event inquiry and event coordination messages, customer service responses, and occasional marketing messages (special menus, events, promotions).

Opt-In

You may opt in by:

submitting a form on our website and checking an SMS consent checkbox,
providing your mobile number during a reservation or waitlist request where SMS consent is presented, or
providing your number in person or by phone and confirming you want to receive texts from The Conche.

Consent is not a condition of purchase.

Message Frequency

Message frequency varies based on your reservations, events, and preferences.

Costs

Message and data rates may apply.

Opt-Out

Reply STOP to any message to cancel. After you send STOP, you may receive one final confirmation message. You can opt back in at any time by signing up again.

Help

Reply HELP for help, or contact us at:

Phone: (YOUR RESTAURANT PHONE)

Email: (YOUR EMAIL)

Supported Carriers

Carriers are not liable for delayed or undelivered messages.

Eligibility

You must be 18+ or have permission of the account holder to participate.

Changes to Terms

We may update these SMS Terms from time to time by posting an updated version on this page.

The Conche SMS Privacy Policy

This SMS Privacy Policy explains how The Conche collects and uses information for our text messaging program.

Information We Collect

When you opt in, we may collect: your name, mobile number, and information related to your reservation or event inquiry (such as date/time, party size, and notes). We may also collect message history and delivery information (for example, whether a message was delivered).

How We Use Information

We use this information to:

send you the texts you requested (reservation/event updates and customer service),
operate and improve our SMS program, and
if you opted into marketing, send occasional promotions and event announcements.

Sharing

We may share information with service providers that help us send messages (for example, messaging platforms) only to operate our communications.

We do not sell, rent, or share your mobile number for third-party marketing.

Data Retention

We retain information as needed to operate the program and comply with legal obligations, then delete or anonymize it when no longer required.

Your Choices

You can opt out anytime by replying STOP. For help, reply HELP or contact us using the information below.

Contact

The Conche Restaurant

Phone: (703) 779-1800

Email: team@the-conche.com

Address: 1605 Village Market Blvd STE J108, Leesburg, VA 20174